Privacy Policy

Last Updated: [01/29/2025]

Fix Me Up Inc. (“Fix Me Up,” “we,” “us,” or “our”) is committed to protecting the privacy of our website visitors, clients, and users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information:

• Name, email address, phone number, and other contact details you provide when making an appointment or contacting us.
• Demographic details (e.g., age, gender) if voluntarily provided.
• Medical history and treatment preferences (if applicable to your services).

1.2 Payment & Transaction Information:

• Billing details, payment card information, and transaction records when making a purchase or booking a service.
• We do not store credit card information; all transactions are processed securely via third-party payment providers.

1.3 Usage Information:

• Technical information (e.g., IP address, browser type, device information, operating system, referring URL, and pages visited).
• Cookies and tracking technologies (as described in Section 7).

1.4 Health Information (If Applicable):

• If you provide us with health-related data (e.g., medical history, photos for treatment purposes), such information is protected under HIPAA (Health Insurance Portability and Accountability Act), if applicable.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

2.1 Service Delivery:

• To schedule and manage appointments, send confirmations, reminders, and treatment updates.
• To provide medical spa treatments such as Botox, fillers, laser hair removal, etc.
• To communicate important health and safety information.

2.2 Marketing & Communication:

• To send promotional offers, newsletters, and service updates (with your explicit consent).
• To respond to inquiries and provide customer support.
• You can opt-out of marketing communications at any time (see Section 6).

2.3 Legal Compliance & Protection:

• To comply with applicable laws, regulations, legal processes, or enforceable government requests.
• To protect our rights, privacy, safety, or property, as well as those of our clients and the public.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. However, we may share information in the following cases:

3.1 Service Providers & Third Parties:

• We may share your information with trusted service providers who help operate our business, including:
  • Appointment scheduling platforms
  • Payment processors (e.g., Stripe, Square)
  • Email & marketing platforms (e.g., Mailchimp)
  • Cloud storage & security providers

3.2 Legal & Compliance Reasons:

We may disclose your personal information:

• If required by law, subpoena, or government request.
• To protect against fraud, unauthorized transactions, or potential threats to safety.

3.3 California Privacy Rights (CCPA/CPRA Compliance):

• If you are a California resident, you have the right to request:
  • Access to personal data we collect about you.
  • Deletion of your personal data.
  • Opt-out of data selling (though we do not sell data).
  • To exercise these rights, contact us at info@fixmeupmedspa.com.

4. Data Security & Retention

We implement industry-standard security measures to protect your data, including:

• Encryption: All personal and financial data is encrypted during transmission.
• Access Control: Only authorized personnel can access sensitive data.
• Secure Storage: Data is stored on HIPAA-compliant and GDPR-compliant servers.

We retain personal data only as long as necessary for legal and business purposes.

• Marketing Data: Stored until you opt-out.
• Appointment & Treatment Records: Retained per legal requirements.

5. Your Rights & Choices

5.1 Access & Correction:

• You have the right to access and update your personal information.

5.2 Withdrawal of Consent:

• If you previously gave consent for marketing or promotional use, you can withdraw consent at any time.

5.3 Data Deletion:

• You may request deletion of your personal information, subject to legal retention obligations.

To exercise these rights, email us at info@fixmeupmedspa.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Helps us improve site performance.
• Marketing Cookies: Used for personalized ads (with consent).

You can manage cookie preferences via your browser settings.

7. Client Photos & Consent

7.1 Consent for Photo Usage

• We will always obtain written consent before using client photos for marketing or promotional purposes.
• Photos may be used for:
  • Before & After Comparisons (treatment results).
  • Social Media & Advertising (with explicit approval).

7.2 Revoking Consent & Photo Removal

• If you change your mind, you can revoke photo usage consent at any time.
• Email info@fixmeupmedspa.com with your request.

7.3 Minors’ Photos

• If you are under 18, a parent/guardian must provide consent.

8. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Information

For questions, concerns, or privacy requests, contact us:

📍 Fix Me Up Inc.
2407 W Burbank Blvd,
Burbank, CA 91506 USA

📧 Email:
info@fixmeupla.com
info@fixmeupmedspa.com

📞 Phone: 818-238-9850

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined above.